If you're having problems with receiving automated emails from our services (such as new account confirmations or password resets) or not receiving responses from Third Iron Support, please check your email's spam filter. In most email clients and programs there will be a folder containing emails suspected of being spam. Our email services are generally very reliable and problems with our emails not being received are almost always due to being misidentified as spam.
If multiple people at your institution are having problems with not receiving email and are using their official institutional email, it may be possible to work with your IT to ensure our emails are reliably received. All of our automated emails as well as our support email will come from the @thirdiron.com domain. Your IT may be able to set this as a trusted domain to avoid problems. If your IT has more involved questions or concerns about our email, please contact support@thirdiron.com and we would be happy to provide more information.